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Importance of regular training – equality, diversity and inclusion

Posted on: May 5th, 2021 by Ginny Hallam

‘Stale, ineffective, brief and superficial’ – words used by an Employment Appeal Tribunal in a recent decision to describe bullying and harassment training delivered to employees. As a result, the employer was not able to successfully argue they had taken ‘reasonable steps’ to prevent racial harassment.

Key learnings:

Timing – the training had been delivered 14 months before the incidents in question and was therefore ‘stale’. Ensure that regular equality, diversity, and inclusion training and refreshers are in place.

Quality – in this case only one training slide referred to harassment which is ineffective in creating long-lasting impact – be clear on training aims and measures of success. Keep a record.

Delivery – equality, diversity, and inclusion training should be delivered ‘forcefully’ and thoroughly in order to have the desired long term impact on employees’ behaviour. Consider building in face-to-face training as well as online support for rounded and robust training.

We can support you to put in place a regular routine of equality, diversity and inclusion training tailored to your business. Our sessions are engaging, interactive and practical ensuring attendees can put their learning into action. Get in touch to find out what our sessions cover.


This update is accurate on the date it was sent (5 May 2021), but may be subject to change which may or may not be notified to you. This update is not to be taken as advice and you should seek advice if anything contained within affects you or your business.